Upon arrival, each incoming item is carefully inspected, photographed, measured and documented. We record any damage or defects, and provide immediate notification if any problems or damages are discovered.

  • Damages or Freight Claims – As the customer, you are ultimately responsible for your claim, however, we will be happy assist you in your claim effort. We will forward to you all bills or freight documentation.
  • If you need us to file claim paperwork, there is a fee of $40.00 for claim preparation time.
  • Returns to Vendor – We ask that you coordinate the return of all items with your vendor. Please forward all return authorizations, or “RA’s”, to us once arrangements have been made to help expedite the return process. No item(s) will be released without a vendor “RA” for tracking purposes. Additional charges for packing may apply depending on the item being returned. Original boxes are not maintained upon arrivals.
  • We have a repairman that we use exclusively who has more than 20 years experience in his field. His charges are independent from our company.